Healtsy logo
Healtsy logo

All articles

Orders & Cancellations

Find help with placing, editing, or canceling your orders quickly and easily.

What is your cancellation policy?

You can cancel your order free of charge as long as it hasn't been shipped yet. To request a cancellation:. Contact our support team at [email protected]. Or reach us via Instagram, Facebook, WhatsApp (messages only), or our online chat. Once we confi

What do I do if my item(s) arrives damaged?

We’re sorry to hear that! If your order arrives damaged, please contact us within 24 hours of delivery so we can help resolve the issue quickly. To report a damaged item:. Email [email protected] with your order number. Include clear photos of the dam

How do I cancel my order?

You can cancel your order directly through the confirmation email you received after purchase.Alternatively, contact our customer service at [email/phone] with your order number and the reason for cancellation.Please note: orders can only be canceled