What is your cancellation policy?Updated a month ago

You can cancel your order free of charge as long as it hasn't been shipped yet.

To request a cancellation:

• Best way: Contact us via WhatsApp (messages only) at +351 965 079 185

• Contact our support team at [email protected]

• Or reach us via Instagram or our online chat

Once we confirm that your order hasn’t shipped, we’ll process your cancellation and issue a refund within 48 business hours.

⚠️ If your order has already been shipped, cancellation is no longer possible — but you can still return the item once it arrives, following our Returns Policy.