Healtsy logo
Healtsy logo

All articles

What is your cancellation policy?Updated 8 days ago

You can cancel your order free of charge as long as it hasn't been shipped yet.

To request a cancellation:

  • Contact our support team at [email protected]

  • Or reach us via Instagram, Facebook, WhatsApp (messages only), or our online chat

Once we confirm that your order hasn’t shipped, we’ll process your cancellation and issue a refund within 48 business hours.

⚠️ If your order has already been shipped, cancellation is no longer possible — but you can still return the item once it arrives, following our Returns Policy.

Was this article helpful?
Yes
No