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Shipping & Delivery
Get details about shipping methods, costs, delivery times, and tracking orders.
Do you offer expedited shipping?
Yes! We offer Express Shipping via DHL, which is the fastest and most reliable option. Estimated delivery times for Express Shipping:. Europe: 2–3 business days. Rest of the world: 3–8 business days. All express shipments include full tracking, and y
Do you offer free shipping?
Yes! We offer free shipping based on your order total and delivery region:. Europe: Free shipping on orders over 90€. Europe Non-EU: Free shipping on orders over 120€. Rest of the World: Free shipping on orders over 220€. Free shipping applies to sta
How long does delivery take?
Delivery times depend on the shipping method and destination:. Express Shipping (via DHL):. Europe: 2–3 business days. Rest of the world: 3–8 business days. Includes full tracking. Standard Shipping (via DPD):. Europe: Up to 5 business days. Rest of
How do I track my order?
You’ll receive a tracking number by email as soon as your order is dispatched. To track your order:. Check your order confirmation or shipping email for the tracking link. Click the link to view the real-time delivery status from the carrier. For sta
What if my package gets lost or arrives damaged?
We’re here to help if something goes wrong with your delivery. First, confirm your shipping address and check with neighbors or your building's reception. If the package is still missing after 24 hours of being marked as delivered, contact us. For tr
How much does shipping cost?
Shipping costs depend on the weight, destination, and shipping method you choose at checkout. Below is a simplified overview of our pricing:. Standard (via DPD):. 0 – 1 kg: 11.60€. 1 – 3 kg: 13.60€. 3 – 5 kg: 16.10€. 5 – 10 kg: 17.10€. Express (via D
Do you ship worldwide?
Yes! Healtsy ships to most countries around the world using trusted carriers like DHL and DPD. We currently deliver to:. Europe. USA & Canada. Asia, Middle East, and Latin America. Many other international destinations. Israel, Canary Islands, Brazil
My order was marked delivered but it’s not here.
If your order shows as “Delivered” but you haven’t received it, here’s what to do:. Double-check your surroundings — sometimes carriers leave packages at entrances, mailrooms, or with neighbors. Confirm the shipping address on your order confirmation