What if my package gets lost or arrives damaged?Updated 2 months ago

We’re here to help if something goes wrong with your delivery.

If your package is lost:

• First, confirm your shipping address and check with neighbors or your building's reception.

• If the package is still missing after 24 hours of being marked as delivered, contact us.

• For tracked shipments, we will investigate with the carrier and assist with a resolution.

• For untracked standard shipping, we rely on the carrier’s delivery records.

Claims for damage or missing packages must be made within 24–48 hours of the delivery date.