My order was marked delivered but it’s not here.Updated a month ago

If your order shows as “Delivered” but you haven’t received it, here’s what to do:

1. Double-check your surroundings — sometimes carriers leave packages at entrances, mailrooms, or with neighbors.

2. Confirm the shipping address on your order confirmation email.

3. Wait 24 hours — occasionally, carriers mark packages as delivered a little early.

If your package still hasn't arrived after 24 hours:

• Contact us via WhatsApp (messages only) at +351 965 079 185 or email us at [email protected] with your order number.

• We'll investigate the issue with the shipping carrier and help you find a resolution.

For tracked shipments (e.g. via DHL), we’ll work directly with the carrier. For untracked standard shipping, delivery confirmation is based on the carrier’s internal records.